About Returns Policy
We have 30 days return policy.
You can always contact us for any return question.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without informing us.
Points to eligible for a normal return:
- Item must be in the same condition
- Unworn or Unused
- Along with tags
- Its Must be in its original packaging and no damage
- It must be in resalable condition
- Receipt or proof of purchase
- Send us the pictures of the product (at least 4 images)
To initiate the return process, you have to contact us
Email: [email protected] or
Phone: +1 (646) 481-8629
If your return request is accepted. We will send you a return shipping address. We will also send you the instructions on how and where to send your package.
You have to contact us before sending the product back to us.
- Any item not in its original condition
- damaged or missing parts
- worn or roughly used
- Wrong product received
- Products have any defect
- Product damaged in shipping(please do not accept the package if it seems open or broken)
Damages & Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. So that we can evaluate the issue and provide you the proper guidance.
If the error is caused by us, then all costs will be covered by the leatherbagsmaker.com.
If you want to exchange the product for another product, you might have to bear the return shipping cost. Contact us by email or phone number.
Once we have received and inspected your return, your exchange order will be processed and delivered to you within the next shipping days. Check Shipping policy
Accidently Place Order on the Wrong Item
If you have placed the order on the wrong item, inform us immediately. Because we process all the orders on the same day.
Item inspection & Refund
We will notify you once we’ve received and inspected your returned item(usually within 48 hours of receipt). We will let you know if the refund was approved or not.
If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We use PayPal & you will receive a confirmation email once we issue the refund. That means you will receive your refund in 1 or 2 days after we issue the refund.
Time Frame Refund Time
- We usually issue the refund in 1 to 3 working days.
We use PayPal as a payment method. You will receive a confirmation email once we issue the refund. That means you will receive your refund in 1 or 2 days after we issue the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again and email inbox. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the steps, and you still have not received your refund yet, please contact us at:
E-mail: [email protected]
Phone: +1 (646) 481-8629
Refund For Custom orders
We do not accept returns against refunds for custom orders.
Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice & we are not likely to sell it to anyone else.
To return your product, you should contact us & we will provide you the return address.
1. What is the time frame to take advantage of the refund option?
You can take advantage of the refund option within 30 Days of product delivery.
2. How many days we are going to process the refund upon receiving back the items?
We usually issue the refund within 1 to 3 business days.
3. What is the policy for products if the customer receives the defective/damaged or other product?
We highly recommend you do not receive the item if its packing is broken or seems broken. In case if you receive a damaged product, contact us first and provide us with the details. we will send you a new product or issue you a full refund(after confirmation).
4. What is the policy for defective/broken products(if we receive the defective return from customer)?
If we receive the product in a broken/unsalable, or in well used form, we reserve the right to deny the refund. Or we may issue a partial refund.
Note: If the fault is caused by us then the Shipping cost will be covered by us.
5. What is the policy for products that are not broken, but the customer wants to return because they changed their mind about the purchase?(order cancellation)
An order can hardly be canceled once the order is placed. Because our system is automatic and your order is processed from the warehouse on the same day and send out to courier company. If you received your item and changed your mind about the purchase, that product is not refundable.
6. Who pays the shipping cost on returns(if the issue is on the customer side)?
The customer pays the return shipping cost(unless the fault is caused by us). Customers must use a trackable and registered mail service to send the product back to us.
7. What if the product never arrives?
In this case, contact us. We will issue full refund to you immediately or send out the shipment immediately.
8. How long After customer can no longer return an item & Warranty?
For issue like damaged and errors, you can no longer return an item after 30 days. You must contact us via email or phone number for any query. You can no longer get exchange or get warranty after 30 days(on selected items). Note: Change of mind is not applicable
If any error caused by us, leatherbagsmaker will cover all costs. we will never let you suffer from it. We will immediately try to solve your problem. All of our first copy or replica products of brands are of high quality and imported from Europe.
If you receive the wrong/faulty product, we will cover all the prices and shipment costs. We only accept returns if the product is damaged.
24/7 ONLINE CUSTOMER SUPPORT:
Phone Contact: +1(646) 481-8629
Email: [email protected]